Before using and/or placing an order on this website or the mobile app, please carefully read our Terms and Conditions, Privacy Policy, Shipping Policy, and Exchanges/Returns Policy. 

1. DELIVERY

Subject to the provisions of Clause 4 of the Terms, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 15-20 business days of the date of the Order Confirmation. Reasons for delay could include: 

A. Customization of products; 

B. Specialized products; 

C. Unforeseen circumstances; or 

D. Delivery area. 

For signature required deliveries (which are generally determined by the carrier), we will, after the initial delivery attempt, make two (2) additional attempts to deliver your parcel before initiating a return. For the purpose of this Policy, “delivery” shall be deemed to have occurred or the goods shall be deemed to have been delivered upon receipt of the product(s) at the designated delivery address. For all other packages, we will try to find a safe, secure place to leave your parcel as determined by the carrier delivering the package. 

 In the event of a repeated issue with any particular address provided by you, we reserve the right to request an alternate address in order to fulfill your next order. 

2. COUNTRIES WE DELIVER TO

Countries we ship to: 

1. Africa: Egypt, Ethiopia, and Morocco 
2. America: Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Panama, Paraguay, Peru, United States, Uruguay, and México. 
3. Asia: Armenia, Bahrain, Bhutan, Brunei, China, India, Japan, Jordan, Saudi Arabia, Singapore, South Korea, and United Arab Emirates. 
4. Europe: Denmark, France, Germany, Ireland, Italy, Portugal, Spain, Turkey, and United Kingdom 
5. Oceania: Australia and New Zealand. 

Delivery to Russia, Ukraine, Israel, and any countries currently experiencing war is currently unavailable. 

3. TITLE

The product(s) will be at your risk from the time of delivery. Ownership of the product(s) will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in Clause 1 above), whichever event occurs later in time. 

4. UNABLE TO DELIVER

Please note that an order can be delivered to a neighbor in case a delivery attempt is unsuccessful. Delivery to a neighbor’s address is at the discretion of the driver. Signature required orders that cannot be delivered will be returned to the warehouse as stated above. The carrier will generally determine if the parcel can be left in a secure place at your delivery address. Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.  

For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package. 

5. EXCEPTIONAL CIRCUMSTANCES (OUTSIDE OUR CONTROL)

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under an order you have placed that is caused by events outside our control (a “Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission, or accident beyond our reasonable control and shall include, in particular (without limitation), the following: 

1. Strikes, lock-outs, or other industrial action; 
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war; 
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; 
4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; 
5. Impossibility of the use of public or private telecommunications networks; 
6. The acts, decrees, legislation, regulations, or restrictions of any government; or 
7. Any shipping, postal, or other relevant transport strike, failure, or accidents. 

Our performance under any order you have placed is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event. 

These Terms constitute an agreement between you and HEREA RETAIL SA DE CV, a Mexican company with its principal address at Paseo de la Espuela 306, Residencial la Hacienda, TRC, COAH 27276, MX.